Help Center

No fees are currently charged because checkout is disabled. The pre-launch pricing design uses a 5% guest fee and 5% host fee on the rental subtotal; final fees will be disclosed before bookings open. No insurance premium is currently offered or charged.

Host payouts are not active during pre-launch. Final Stripe Connect transfer and bank-payout timing will be published after live-mode validation.

Deposits are not active during pre-launch. The current design authorizes a card hold near trip start and releases it seven days after trip end when no claim is pending; this remains subject to payment-provider testing.

No paid bookings or refunds are currently processed. Processor and bank timing will be disclosed before checkout opens.

Instant Book and booking requests are development-stage flows. They do not create a reservation while checkout is disabled.

Each listing uses one of three tiers set by the host. Flexible: 100% refund 14+ days before the trip, 75% at 7-13 days, 50% at 1-6 days. Moderate: 100% refund 14+ days before, 50% at 7-13 days, no refund under 7 days. Strict: 50% refund 30+ days before, no refund under 30 days. All bookings also include a 48-hour grace period after confirmation with a full refund, as long as the trip is more than 48 hours away.

No. The 5% guest service fee is non-refundable for all cancellation tiers. The only exception is when the host cancels the booking — then you receive a 100% refund including all fees.

You receive a 100% refund of everything you paid, including all fees. Hosts who cancel confirmed bookings face penalties including cancellation fees, reduced search ranking, and account suspension for repeat cancellations.

The planned minimum is age 25, at least two years licensed, and an acceptable driving record. Provider-backed identity and license verification is not active during pre-launch.

No. Rival RV does not currently sell, bind, or provide insurance, and no insurance partners or paid tiers are active. Actual carrier terms will be published before insured bookings open.

The condition-report, claim-review, and deposit-capture workflow is a pre-launch design and is not currently processing rentals. Insurance coverage beyond a deposit does not exist until a carrier policy is integrated.

You may create a development-stage draft listing, but publishing and paid bookings require launch readiness, including reviewed host, vehicle, payout, and insurance requirements.