Your Safety Is Our Priority

Rival RV is in pre-launch development. Bookings, provider-backed identity verification, payments, and insurance are disabled while these safeguards are completed and tested.

Pre-launch

Paid Bookings Disabled

Not active

Provider Verification

5% + 5%

Planned Guest + Host Fees

Identity Verification

For Guests

Planned Government ID Verification
Provider and review requirements will be published before identity documents are accepted
Planned Selfie Match Review
Not active during pre-launch; do not submit a selfie or identity document
Planned Driver Eligibility Review
The current design requires age 25+, 2+ years licensed, and an acceptable record before bookings open

For Hosts

Planned Host Requirements
Provider-backed ID and screening requirements are not active during pre-launch
Property Verification
Registration and insurance review is planned before bookings open
Planned Response Monitoring
Operational standards will be published before paid bookings open
Planned Review History
Review and moderation rules remain subject to launch testing and staffing

Planned Verification Badges

These badge definitions are product designs only; provider-backed badges are not currently issued.

ID Verified

Government ID confirmed

Background Checked

Criminal background clear

Fully Verified

All checks completed

Planned Payment Security

Stripe integration

Stripe is the intended processor; checkout is currently disabled

Tokenized payments

The planned flow sends payment details directly to Stripe for tokenization

No application card storage

The Rival RV application is not designed to receive or store full card numbers

HTTPS transport

The deployed site uses HTTPS while production configuration is completed

Insurance & Booking Safeguards

Bookings and insurance are not available during pre-launch. Rival RV plans to combine reviewed driver eligibility, signed agreements, condition reports, and a tested deposit-claim process with carrier-backed insurance terms before opening transactions.

View full protection details →

Digital Rental Agreements

The planned booking flow generates a digital contract with:

E-signatures from both parties
IP address and timestamp recording
Specific vehicle and trip details
Pricing and fee breakdown
Protection and security-deposit terms
Compliance with E-SIGN Act and UETA

View rental agreement template →

Condition Reports

The planned trip workflow includes structured pre-trip and post-trip condition reports:

Guided photo documentation of all vehicle areas
Odometer and generator hour readings
Fuel level verification
Existing damage notation
Timestamped and linked to the booking record

Community Standards

Planned Review System
Two-way reviews are designed for completed trips after launch
Host Response Standards
Response expectations will be published before paid bookings open
Zero Tolerance for Fraud
Fake listings, stolen identities, and scams result in permanent bans
Accurate Listings
Vehicle photos and descriptions must be truthful and current
Respectful Communication
Harassment, discrimination, and abuse are not tolerated
Fair Pricing
No hidden fees or bait-and-switch pricing tactics

Support When You Need It

Emergencies

Call 911 first for any emergency, then notify your host and our support team.

In-App Messaging

Message your host directly from your trip — the fastest way to resolve most issues.

Email Support

support@rivalrv.com — safety issues and active trips are prioritized.

Current Feature Status

This status list distinguishes implemented privacy protections from workflows that are still being tested or require outside providers.

Public listing location privacy

Active

Condition-report and damage-claim workflows

Development testing

Digital rental agreements

Development testing

Stripe payments and payouts

Disabled before launch

Provider-backed identity verification

Not yet active

Carrier-backed insurance products

Not yet active

← Damage Claims Terms of Service →