Cancellation Policies

Flexible options for guests and hosts. Every booking includes a 48-hour grace period.

48-Hour Grace Period

All bookings include a 48-hour grace period from the time of booking confirmation. Cancel within this window for a 100% refund, regardless of the cancellation tier — as long as the trip start date is more than 48 hours away.

Flexible

Best for guests who want maximum flexibility

14+ days before100%

7–13 days before75%

1–6 days before50%

Less than 24 hours0%

Most Common

Moderate

Balance between flexibility and commitment

14+ days before100%

7–13 days before50%

Less than 7 days0%

Strict

Maximum protection for hosts

30+ days before50%

Less than 30 days0%

Refund Calculation Example

A guest books a $185/night RV for 7 nights with the Moderate cancellation policy and cancels 10 days before the trip start date.

Nightly Rate$185 x 7 nights = $1,295

Service Fee (5%)$64.75

Total Charged$1,359.75

Cancellation (10 days = 50% of nightly)$1,295 x 50% = $647.50

Service Fee (non-refundable)$0.00

Total Refund$647.50

Service fees are non-refundable

The 5% guest service fee is non-refundable for all cancellation tiers and cancellation timeframes. The only exception is when the host cancels the booking.

Host Cancellations

If a host cancels a confirmed booking, the guest always receives a 100% full refund, including all fees and service charges. Hosts who cancel confirmed bookings may face the following penalties:

A cancellation fee deducted from future payouts
Reduced visibility in search results
A public cancellation mark on their profile visible to guests
Account suspension for repeated cancellations

Frequently Asked Questions

If a host cancels your booking, you will receive a 100% refund of the total booking amount, including all fees. The host will also incur a cancellation penalty, which may include a financial fee and reduced search ranking.

Yes. All bookings include a 48-hour grace period from the time of booking confirmation. During this period, you may cancel for a full refund regardless of the cancellation policy tier. This does not apply if the trip start date is within 48 hours of booking.

No. The 5% guest service fee is non-refundable for all cancellation tiers. This fee covers payment processing, platform operations, and customer support costs. The only exception is if the host cancels the booking.

Yes. You can request a date change through the booking details page. Date changes are subject to host approval and availability. If the new dates result in a lower total, the difference will be refunded according to the applicable cancellation policy.

We review emergency cancellations on a case-by-case basis. Qualifying emergencies include severe weather events at the destination, documented medical emergencies, and government-issued travel restrictions. Contact support@rivalrv.com with documentation.

Refunds are processed within 3-5 business days of cancellation. The funds may take an additional 5-10 business days to appear on your statement, depending on your bank or payment provider.

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